Last updated: [EFFECTIVE DATE]
These Terms of Service (“Terms”) govern your use of tailvale.com and your purchases from Tailvale, operated by [BUSINESS LEGAL NAME] (“Tailvale”, “we”, “us”). By using the website or placing an order you agree to these Terms. If you do not agree, please do not use the website.
1. Eligibility
You must be at least 18 years old, or the age of majority where you live, to place an order. By placing an order you confirm that you can form a binding contract.
2. Products and descriptions
We try to describe and photograph our products accurately. Colors may vary by screen, and small differences in size, packaging or design may occur between production batches. Product information is provided for general guidance. If a product is not as described, our Returns & Refunds Policy applies.
3. Pricing and payment
- All prices are in US dollars and may change without notice. The price charged is the price shown at checkout when you place your order.
- We may correct pricing or product errors and cancel affected orders. If we cancel an order, we refund any amount charged.
- Payment is due when you place your order. We accept the payment methods shown at checkout. Payments are processed by third-party payment providers.
- Sales tax is added where required by law.
4. Order acceptance
Your order is an offer to buy. We may accept or decline an order, or limit quantities, for any reason, including suspected fraud, stock problems or pricing errors. An order confirmation email means we received your order; it is not our acceptance until the order ships.
5. Shipping, returns and refunds
Shipping and delivery are governed by our Shipping Policy. Returns, refunds, replacements and cancellations are governed by our Returns & Refunds Policy. Both are part of these Terms.
6. Pet safety and proper use
Our products are intended for domestic pets. You are responsible for choosing products suitable for your pet’s size, weight, age, health and behavior, and for following any instructions and weight limits shown on the product page or packaging. Always supervise your pet when it uses a new product, and stop using any product that appears damaged. Our products and website content are not veterinary advice; consult a veterinarian for health or behavior concerns.
7. Intellectual property
The website, including text, graphics, logos, images and design, is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, distribute or create derivative works from it without our written permission, except for your personal, non-commercial use.
8. Acceptable use
You agree not to: use the website for unlawful purposes; attempt to gain unauthorized access to our systems; interfere with the website’s operation; use automated tools to scrape the website; or submit false or misleading information.
9. Third-party links and services
The website may contain links to third-party sites or use third-party services such as payment processors. We do not control and are not responsible for third-party content or practices.
10. Disclaimer of warranties
To the fullest extent permitted by law, the website and products are provided “as is” and “as available”. Except for warranties that cannot be excluded by law, we make no warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. Nothing in these Terms limits any rights you have under applicable consumer protection laws.
11. Limitation of liability
To the fullest extent permitted by law, Tailvale and its owners, employees and partners are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, arising from your use of the website or products. Our total liability for any claim relating to an order will not exceed the amount you paid for that order. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
12. Indemnification
You agree to defend and hold us harmless from claims, losses and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the website.
13. Governing law and disputes
These Terms are governed by the laws of the State of [STATE], without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in [COUNTY, STATE], and you consent to their jurisdiction, except where the law of your state of residence requires otherwise. [CONFIRM with an attorney, including whether to add an arbitration clause.]
14. Changes to these Terms
We may update these Terms from time to time. The updated version applies from the “Last updated” date. Continued use of the website after changes means you accept them.
15. Contact
[BUSINESS LEGAL NAME]
[BUSINESS ADDRESS]
[SUPPORT EMAIL]