Last updated: [EFFECTIVE DATE]
This Shipping Policy explains how Tailvale, operated by [BUSINESS LEGAL NAME] (“Tailvale”, “we”, “us”), processes and delivers orders placed at tailvale.com.
Where we ship
We ship to addresses in the 50 United States. We do not currently ship outside the United States. [CONFIRM: Alaska, Hawaii, US territories, PO boxes and APO/FPO addresses are / are not supported.]
Order processing time
Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding US federal holidays. Orders placed on a weekend or holiday are processed the next business day. During promotions or peak seasons, processing may take longer, and we will email you if that happens.
Delivery time
After your order ships, delivery usually takes 7 to 15 business days, depending on the product and your location. Some items ship from warehouses inside the United States and may arrive sooner (often 3 to 9 business days). The estimated delivery window for each product is shown on its product page and at checkout. [CONFIRM per product before launch.]
Estimates are not guarantees. Carrier delays, weather, customs and other events outside our control can affect delivery.
Your items may ship from different fulfillment locations, in the United States or overseas. If your order contains more than one item, it may arrive in more than one package and on different days. You are charged shipping once per order, not per package.
Shipping rates
| Order subtotal | Standard shipping |
|---|---|
| Under $49.00 | $4.99 |
| $49.00 and over | Free |
[CONFIRM rates match the WooCommerce shipping settings and what the fulfillment partner actually charges.] The shipping cost is shown at checkout before you pay. We do not charge any additional handling fees.
Order tracking
When your order ships we email you a tracking number and a link to follow your package. Tracking can take up to 48 hours to show updates after the label is created. If you do not receive a tracking email within 5 business days of ordering, check your spam folder and then contact us at [SUPPORT EMAIL].
Incorrect address
Please check your shipping address carefully before placing your order. If you notice a mistake, contact us right away at [SUPPORT EMAIL]; we can change the address only if the order has not yet shipped. We are not responsible for packages delivered to an incorrect address that you entered. If a package is returned to us because of an incorrect or incomplete address, we can reship it once you pay the shipping cost again.
Delayed, lost or damaged packages
- Delayed: if your package has not arrived 20 business days after the ship date, contact us and we will investigate with the carrier.
- Lost: if the carrier confirms the package is lost, we will send a replacement or refund your order in full, at your choice.
- Damaged or wrong item: see our Returns & Refunds Policy. Please email photos within 14 days of delivery.
Taxes and duties
We do not charge import duties or customs fees on your order. [CONFIRM with the fulfillment partner that duties and import taxes are included in the price for items shipped from overseas.] Sales tax, where required by law, is shown at checkout.
Contact us
Questions about shipping? Email [SUPPORT EMAIL]. Our business address is [BUSINESS ADDRESS].