How long does delivery take?
Orders are processed in 1 to 3 business days. After shipment, delivery usually takes 7 to 15 business days, and some items shipped from US warehouses arrive sooner (often 3 to 9 business days). The estimate is shown on each product page and at checkout. [CONFIRM] See the Shipping Policy.
Where do orders ship from?
From our fulfillment partners’ warehouses, in the United States or overseas, depending on the product. The product page shows the estimated delivery time.
How much is shipping?
Standard shipping is $4.99, and free on orders of $49 or more. [CONFIRM]
Can I return an item?
Yes, within 30 days of delivery for unused items in original condition. See the Returns & Refunds Policy.
What if my item arrives damaged or incorrect?
Email us within 14 days with your order number and photos. We will send a replacement or refund.
How do I track my order?
We email you a tracking link when your order ships. Tracking can take up to 48 hours to show updates.
How do I choose the right size?
Each product page lists dimensions and weight limits. Measure your pet and compare. If you are between sizes or unsure, contact us before ordering.
Can I change or cancel my order?
Yes, if it has not shipped. Email us as soon as possible with your order number.
Which payment methods do you accept?
Major credit and debit cards and PayPal, processed securely. [CONFIRM at launch]
Do you ship outside the United States?
Not at this time. We ship to addresses in the 50 US states.
How can I contact you?
Email [SUPPORT EMAIL] or use the contact page. We reply within 1 business day.